FREQUENTLY ASKED QUESTIONS
We sell products in many conditions ( New, Open Box, Refurbished, …) on our website that you can choose from. We Replace a New Product Order with another condition. Each Product condition has a specific warranty.
You can check the status of your orders in your account order page and you can track your order shipment once it shipped with the tracking code that we sent to your email or via your order page.
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In accordance with current law, we are required to collect sales tax on all orders delivered in CA, TX, NY, FL, IL, PA, OH, MI, NJ, GA, VA, WA, NC, MD, MA, IN, AZ, CO, WI, TN, MN, MO, KY, AL, SC, LA, UT, OK, CT, IA, NV, DC, AR, WV, MS, NE, ID, NM at the prevailing rate of sales tax in each location. Tax-exempt organizations located in CA, TX, NY, FL, IL, PA, OH, MI, NJ, GA, VA, WA, NC, MD, MA, IN, AZ, CO, WI, TN, MN, MO, KY, AL, SC, LA, UT, OK, CT, IA, NV, DC, AR, WV, MS, NE, ID, NM must email a copy of their tax-exempt certificate and a copy of their invoice to us. Upon receipt of this information, we will remove all tax charges from the purchase.
Company shipping policy that protects you against any fraud on the credit card, we will only ship to the billing address of your credit card. To ship to a secondary address, other than your credit card’s billing address please contact your Credit Card Company and have them note the alternate shipping address. This procedure will not affect your billing information, and will automatically be deleted from your account within 48 hours.